Cultural Competency
(Click here for Cultural Competency Resources)

Tennessee has more than 5.6 million people. Less than a quarter of those citizens are minorities, according to the 2000 U.S. Census. That number is anticipated to increase over the next decade. The increase in diverse races, religions, and backgrounds becomes a factor in the way care is provided.
Please complete the post-assessment form below after you have finished the OMH modules (Please note: all fields are required).

First Name:
Last Name:
UPIN:
Practice Name:
Addtional Providers/UPINS taking the modules:
Address:
City:
State:
Zip:
Phone:
Fax:
EMail:
I am a primary care physician:	Yes No
Please read the following CLAS standards and if they are currently applicable to your practice, answer "Yes." If not, answer "No." If you do have a plan in place for future implementation of a standard, please select "Future." Your QI Specialist will contact you to review your answers.
CLAS Standard 1: Healthcare organizations should ensure that patients/consumers receive from all staff members effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs and practices and preferred language.	Yes No Future
CLAS Standard 2: Healthcare organizations should implement strategies to recruit, retain, and promote at all levels of the organization a diverse staff and leadership that are representative of the demographic characteristics of the service area.	Yes No Future
CLAS Standard 3: Healthcare Organizations should ensure that staff at all levels and across all disciplines receive ongoing education and training in culturally and linguistically appropriate service delivery.	Yes No Future
CLAS Standard 4: Healthcare organizations must offer and provide language assistance services including bilingual staff and interpreter services, at no cost to each patient/consumer with limited English proficiency at all points of contact, in a timely manner during all hours of operation.	Yes No Future
CLAS Standard 5: Healthcare organizations must provide to patients/consumers in their preferred language both verbal offers and written notices informing them of their right to receive language services.	Yes No Future
CLAS Standard 6: Healthcare organizations must assure the competence of language assistance provided to the limited English proficient pateints/consumers by interpreters and bilingual staff. Family and friends should not be used to provide interpretation services (except on request of the patient/consumer).	Yes No Future
CLAS Standard 7: Healthcare organizations must make available easily understood patient-related materials and post signage in the languages of the most commonly encountered groups and/or groups represented in the service area.	Yes No Future
CLAS Standard 8: Healthcare organizations should develop, implement and promote a written strategic plan that outlines clear goals, policies, operational plans, and management accountability/oversight mechanisms to provide culturally and linguistically appropriate services.	Yes No Future
CLAS Standard 9: Healthcare organizations should conduct initial and ongoing organizational self-assessments of CLAS-related activities and are encouraged to integrate cultural and linguistic competence-related measures into their internal audits, performance improvement programs, patient satisfaction assessments, and outcomes-based valuations.	Yes No Future
CLAS Standard 10: Healthcare organizations should ensure that data on the individual patient's/consumer's race, ethnicity, spoken and written language are collected in health records, integrated into the organization's information systems, and periodically updated.	Yes No Future
CLAS Standard 11: Healthcare organizations should maintain a current demographic cultural and epidemiological profile of a community as well as a needs assessment to accurately plan for and implement services that respond to the cultural and linguistic characteristics of the service area.	Yes No Future
CLAS Standard 12: Healthcare organizations should develop participatory, collaborative partnerships with communities and utilize a variety of formal and informal mechanisms to facilitate community and patient/consumer involvement in designing and implementing CLAS-related activities.	Yes No Future
CLAS Standard 13: Healthcare organizations should ensure that conflict and grievance resolution processes are culturally and linguistically sensitive and capable of identifying, preventing, and resolving cross-cultural conflicts or complaints by patients/consumers.	Yes No Future
CLAS Standard 14: Healthcare organizations are encouraged to regularly make available to the public information about their progress and successful innovations in implementing the CLAS standards and to provide public notice in their communities about the availability of this information.	Yes No Future
Thank you.